Industries

Travel, tourism and leisure

We help travel, tourism, and leisure companies create seamless end-to-end digital travel experiences. With data-driven and AI-enabled solutions, we modernize operations, enhance customer journeys, and deliver measurable ROI.

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Introduction

Travel and tourism in the digital age

The travel, tourism, and leisure industry is evolving rapidly as customers demand seamless, personalized, end-to-end digital experiences. At the same time, companies face rising cost pressures, fluctuating demand, and competition from digital-first players.

Established providers can leverage their extensive data to prioritize customer experience, mapping user journeys and analyzing traveler behavior to improve every stage of travel and brand interaction. Data-driven and AI-enabled solutions power dynamic pricing, predictive demand forecasting, personalized offers, and real-time availability across channels, enabling greater efficiency and traveler loyalty.

OMMAX partners with travel, tourism, and leisure companies to turn this potential into measurable ROI. We design and implement strategies that modernize operations, create customer-centric digital platforms, and build long-term competitiveness.

Our services

Challenges

Top challenges for travel and tourism businesses today

Strategic and technology challenges

Many travel companies still rely on outdated systems in need of modernization, while competitive advantage depends on adopting cloud-based platforms, mobile-first strategies, AI-driven tools, and dynamic multi-channel approaches.

Data & AI challenges

Disconnected and inconsistent data limits personalization and forecasting, making it difficult to leverage AI and predictive analytics for demand planning and tailored customer experiences.

Operations challenges

Travel companies must improve scalability, better synchronize partners, suppliers, and vendors, and optimize costs to balance fluctuating demand with service quality.

Marketing & sales challenges

Intense competition and fragmented channels make it challenging to acquire and retain customers, optimize dynamic pricing, and differentiate brands through effective omnichannel marketing.

Opportunities

The value of digitalization in travel

Customer-centered strategy

Develop data-driven digital strategies based on traveler insights. Map user journeys and deliver tailored experiences with the help of AI, improving the relevance and impact of every touchpoint.

Integration of social media

Leverage social platforms in creative ways to engage customers, strengthen brand presence, and provide more personalized interactions at scale.

In-depth market analysis

Stay ahead of demand shifts and competition by analyzing digital data from external sources. AI-enabled analytics support forecasting, benchmarking, and dynamic adjustments to strategy.

Reporting for business insights

Improve conversion, communication, and organizational knowledge through customized dashboards that provide real-time insights to optimize operations and customer engagement.

Predictive demand forecasting

Use AI and predictive analytics to anticipate seasonal fluctuations, geopolitical impacts, and unexpected disruptions, enabling more accurate pricing and capacity planning.

Seamless end-to-end experience

Build connected, omnichannel journeys across booking, travel, and post-trip stages. Integrating data and digital platforms ensures consistency, efficiency, and improved customer loyalty.

Person, hands or website with phone screen for holiday getaway, vacation or trip at office. Closeup, customer or user browsing with mobile smartphone display for online booking, travel or tourism app.

Our expertise

We guide you on your digital transformation journey

OMMAX helps travel, tourism, and leisure companies deliver seamless, end-to-end digital experiences while improving operational efficiency and competitiveness. Drawing on deep sector knowledge and extensive data-driven insight, we support clients in modernizing platforms, optimizing customer journeys, and adapting to fast-changing market conditions.

Our expertise spans strategy, tech, data and AI, operations, marketing, customer experience, and transaction advisory. From integrating legacy booking and CRM systems to enabling AI-driven personalization, predictive demand forecasting, and dynamic pricing, we design and implement solutions that enhance efficiency, strengthen customer relationships, and generate measurable ROI.

Client results

Proven results driving travel & tourism excellence

Female business woman is having lunch while traveling on an airplane.

LSG Group is a leading provider to companies in the travel industry, with various food and logistics products and services under its expert brands like LSG Sky Chefs.

With OMMAX as digital strategist and accelerator, LSG Group was able to become a digital frontrunner in a rapidly changing business environment and maintain its global brand presence.

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+70%

increase in total followers on social media platforms via paid activities (Y1-Y3)

+180k

impressions generated for global strategic marketing campaigns (Y1-Y3)

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Wide shot of a cruise ship's deck railing overlooking a vast river, sear or ocean at sunset, with distant landforms and mountains on the horizon under a colorful sky of orange, pink, and blue.

OMMAX set up a cutting-edge digital infrastructure for a leading premium river cruises provider, enhancing competitiveness and streamlining internal operations for greater efficiency and more effective pricing.

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+46%

increase in bookings (Y1-Y2)

+20%

reduction in customer data requiring data cleansing

360°

customer view and automated processes

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Get in touch

Interested in working with us? Talk to our experts in travel & tourism!

Toni Stork

Founding Partner & CEO

Sinan Erhan

Partner Transaction Advisory & Strategy

Dr. Felix Marcinowski

Vice President Digital Marketing & AI

OMMAX Thought Leadership

How ChatGPT is redefining customer journeys in travel

Traveler young woman using her mobile phone at an airport.

Industry Insights

ChatGPT becomes a travel booking interface: How AI is redefining customer journeys in the travel industry

AI is transforming travel planning. With ChatGPT now connected to Expedia, Booking.com, and other major platforms, real-time booking through conversational AI is becoming a reality.

AI & emerging technologies

Article

Travel & Tourism

AI Solutions & Applications