AI-driven customer experience
Transform customer interactions with AI that personalizes journeys, automates support, and anticipates customer needs — driving efficiency, stronger engagement, and sustainable growth.
Reimagining customer experience with AI
Customer expectations are evolving faster than traditional models can adapt. OMMAX helps organizations redefine customer experience with AI solutions that deliver personalization at scale, automate routine processes, and anticipate customer needs in real time. Our approach combines agentic AI for complex service requests, predictive personalization that adapts customer journeys as they unfold, and intelligent dashboards that monitor performance across touchpoints. The result is a strategic transformation that drives efficiency, enhances satisfaction and retention, and generates sustainable business growth.
AI solutions that transform customer experience
At OMMAX, we believe AI is redefining customer experience. By combining intelligent automation with predictive personalization, we enable companies to anticipate needs, reduce service costs, and deliver real-time engagement that scales efficiency and enhances service quality.
Peter Makovitzky
Partner Digital Transformation
Driving measurable impact with AI
Transform your customer experience with AI! Talk to our experts.
Christian Brugger
Partner Data & AI
Daniel Soujon
Partner & CTO
Dr. Felix Marcinowski
Vice President Digital Marketing & AI
Eva Bammann
Director Data & AI
Everything you need to know about AI-driven customer experience
Unlike technology vendors, OMMAX combines AI expertise with strategic business consulting. We don’t just implement tools; we align solutions with your objectives, ensure measurable ROI, and guide adoption from concept to scale. Our approach blends strategy, analytics, and execution, delivering both quick wins and long-term competitive advantage.
AI enables predictive personalization that increases conversion while also anticipating customer needs. This creates more relevant interactions, reduces churn, and fosters long-term loyalty. By automating routine tasks, resources can be reallocated to higher-value engagement, ensuring both revenue growth and stronger relationships.
Responsible AI use is central to our methodology. We apply strict governance frameworks, emphasize data transparency, and comply with GDPR and industry-specific regulations. Our teams design solutions that minimize bias, protect customer privacy, and maintain trust, ensuring AI adoption creates value while meeting ethical and legal standards.
Our solutions combine intelligent virtual agents for automated support, predictive personalization engines, proactive engagement systems, and real-time performance dashboards. These components are integrated into seamless, scalable journeys that increase customer satisfaction, strengthen loyalty, and drive sustainable business growth.
No advanced AI expertise is required in-house. OMMAX provides end-to-end support, from training leadership teams to enabling operational staff. We design solutions that integrate with existing systems and workflows, reducing disruption. Our approach builds internal capabilities over time, ensuring organizations remain self-sufficient and future-ready.
Success is tracked through clear KPIs such as conversion rates, customer satisfaction, retention, and service efficiency. We use real-time dashboards to monitor performance and refine solutions continuously. This ensures AI initiatives deliver measurable ROI, sustained competitive advantage, and long-term business growth.
