Retention, loyalty & churn prevention
Protect your customer base and maximize customer lifetime value through strategic retention and churn prevention. Our approach combines predictive analytics, customer loyalty initiatives, and AI-driven solutions to reduce churn rate.
Maximize customer lifetime value strategically
Acquiring new customers costs much more than retaining existing ones, yet many organizations struggle with increasing churn rates and declining customer loyalty. Our comprehensive retention and churn prevention approach transforms customer relationships into sustainable competitive advantages. Through predictive analytics, AI-powered churn prevention models, and strategic customer loyalty programs, we help organizations protect their customer base while maximizing customer lifetime value. Our methodology delivers measurable improvements in retention rates.
Retention and loyalty services that maximize customer value
From insights to impact: Building customer loyalty through smart retention strategies
branded search volume CAGR 20-22
lead quality increase YoY Q1 22-23
pipeline generation YoY Q1 22-23
Your go-to partner for customer excellence
Customer retention isn’t just about keeping clients — it’s about unlocking the true potential of long-term relationships. By strategically addressing churn and loyalty, organizations can shift from reactive to proactive growth.
Christian Brugger
Partner Data & AI
Strengthen loyalty and reduce churn. Talk to our experts!
Christian Brugger
Partner Data & AI
Peter Makovitzky
Partner Digital Transformation
Fabian Geißler
Vice President Tech System Integration & AI
Rachel Harris
Director Salesforce
Everything you need to know about retention, loyalty & churn prevention
We implement privacy-by-design principles, using only consented data and anonymization techniques where possible. Our churn prevention models comply with GDPR and other regulations while maintaining predictive accuracy. We focus on behavioral patterns rather than personal details, ensuring customers feel comfortable while enabling effective retention strategies.
We use customer lifetime value modeling combined with retention probability analysis to prioritize investment. High-value customers with moderate churn risk receive intensive retention efforts, while low-value, high-risk segments may receive automated interventions. This strategic approach maximizes ROI on retention spending and prevents wasted resources.
Long-cycle businesses require different retention approaches focusing on relationship health and value demonstration throughout the contract period. We develop appropriate engagement strategies that maintain customer loyalty between renewals and identify expansion opportunities.
We create tiered retention strategies based on customer lifetime value and retention probability. High-value customers receive personalized, high-touch interventions, while smaller accounts benefit from automated, scalable retention programs. This approach ensures optimal resource allocation while maintaining customer loyalty across all segments without compromising profitability.
