At the heart of AI: Build your own AI Agent with OMMAX and Parloa
Kickstart 2027: From AI Ambition to Action
A hands-on AI experience by OMMAX & Parloa
February 18, 2027 | Munich
Kickstart 2027 by turning AI ambition into action.
AI agents are transforming customer service, but how can organizations move beyond experimentation and create measurable business impact?
Join OMMAX and Parloa for an exclusive, hands-on afternoon to bring your AI ambitions for 2027 to life. Identify high-impact customer service use cases, build and test your own AI agent, and explore what it takes to move from promising pilots to scalable enterprise implementation.
From AI ambition to working agent
2027 is an opportunity to move beyond AI experimentation and focus on what really delivers value. The challenge is no longer whether to explore AI, but where to start, which use cases create real impact, and how to scale them successfully.
At At the Heart of AI, OMMAX and Parloa bring together senior leaders and practitioners from Customer Service, CX, Operations, AI and Technology for an interactive afternoon combining strategic perspectives with practical, hands-on experience.
What to expect
- OMMAX perspective: State of Agentic CX
Explore how AI agents are reshaping customer interactions and what organizations need to consider across use cases, data, technology and operating models to succeed in 2027. - Build Your Own AI Agent
Move from theory to practice. In a 90-minute guided workshop, you'll build and test your own AI service agent with support from Parloa and OMMAX experts. - Executive AI discussions
Explore high-impact service AI use cases, assess organizational readiness and discuss how to turn AI priorities into a concrete roadmap for implementation and scaling. - Use cases & learnings
Discover what other participants have built, exchange practical experiences and discuss the opportunities and challenges of deploying AI agents in enterprise environments. - Networking & exchange
Continue the conversation with fellow executives and experts from OMMAX and Parloa over drinks and flying dinner, with time for individual discussions and further demos.
Why attend?
Make 2027 the year AI moves from experimentation to execution.
- Build and test your own AI service agent
- Identify high-impact customer service use cases for 2027
- Understand what it takes to move from pilot to scale
- Exchange practical experiences with peers and AI experts
- Connect with senior business and technology leaders
- Leave with actionable ideas to advance your organization's AI roadmap
No coding experience required. Please bring your laptop.
Seats are limited and participation is subject to confirmation.
Strategy and transformation meet AI agent technology
Parloa brings its AI agent platform and hands-on Build Your Own AI Agent workshop experience.
OMMAX brings the strategic, commercial, data and technology perspective required to identify the right use cases, assess readiness and move from isolated pilots toward scalable AI-enabled customer operations.
Together, OMMAX and Parloa combine hands-on AI technology with the strategic and operational expertise needed to turn AI agent opportunities into measurable business impact.
The "At the Heart of AI" experience
Meet fellow participants and the OMMAX & Parloa teams.
Setting the stage for the afternoon and introducing the joint OMMAX x Parloa experience.
From today's service challenges to AI-ready customer operations.
Introduction to the challenge, groups and workshop environment.
Build and deploy your own AI service agent – or explore use cases and roadmap priorities from an executive perspective.
Share results, challenges and key takeaways from the session.
Key takeaways from the executive workshop and perspectives on turning ideas into next steps.
Continue the conversation, explore demos and connect with OMMAX, Parloa and fellow participants.