At the heart of AI: Build your own AI Agent with OMMAX and Parloa
Join OMMAX and Parloa in Munich for a hands-on AI agent workshop. Build your own AI service agent, explore high-impact customer service use cases, and learn how to move from AI experimentation to scalable enterprise implementation.
A hands-on AI experience by OMMAX & Parloa
October 22, 2026 | Munich | AI agents are transforming customer service – but how do you move from experimentation to measurable business impact?
Join OMMAX and Parloa for an exclusive, hands-on afternoon where you will experience agentic AI in action: identify relevant customer service use cases, build and test your own AI agent, and explore what it takes to move from a first pilot to scalable enterprise implementation.
From AI idea to working agent
AI agents, copilots and automation are already part of most transformation agendas. The challenge is no longer whether to explore AI, but where to start, which use cases create real value, and how to scale them successfully.
At At the Heart of AI, OMMAX and Parloa bring together senior leaders and practitioners from Customer Service, CX, Operations, AI and Technology for an interactive afternoon combining strategic perspectives with hands-on experience.
What to expect
- OMMAX perspective: State of Agentic CX
Explore how AI agents are changing customer interactions and what organizations need to consider across use cases, data, technology and operating models. - Build Your Own AI Agent
Move from theory to practice. In a 90-minute hands-on hands-on workshop, you'll build and deploy an AI service agent with guidance from Parloa and OMMAX experts. - Executive AI discussions
For participants focused on the strategic perspective, explore high-impact service AI use cases, readiness requirements and the path from MVP to scaled implementation. - Use cases & learnings
See what other participants have built and discuss the use cases, data requirements and challenges uncovered during the session. - Networking & exchange
The formal program ends at 6:00 PM, followed by two hours of networking, drinks and flying dinner – with plenty of time for 1:1 conversations and further demos.
Why attend?
Experience, don't just discuss, agentic AI.
- Build and test your own AI service agent
- Identify high-impact customer service use cases
- Understand what it takes to move from pilot to scale
- Exchange practical experiences with peers and AI experts
- Connect with senior business and technology leaders
- Leave with concrete ideas for your organization's AI roadmap
No coding experience required. Please bring your laptop.
Seats are limited and participation is subject to confirmation.
Strategy and transformation meet AI agent technology
Parloa brings its AI agent platform and hands-on Build Your Own AI Agent workshop experience.
OMMAX brings the strategic, commercial, data and technology perspective required to identify the right use cases, assess readiness and move from isolated pilots toward scalable AI-enabled customer operations.
Together, OMMAX and Parloa combine hands-on AI technology with the strategic and operational expertise needed to turn AI agent opportunities into measurable business impact.
The "At the Heart of AI" experience
Meet fellow participants and the OMMAX & Parloa teams.
Setting the stage for the afternoon and introducing the joint OMMAX x Parloa experience.
From today's service challenges to AI-ready customer operations.
Introduction to the challenge, groups and workshop environment.
Build and deploy your own AI service agent – or explore use cases and roadmap priorities from an executive perspective.
Share results, challenges and key takeaways from the session.
Key takeaways from the executive workshop and perspectives on turning ideas into next steps.
Continue the conversation, explore demos and connect with OMMAX, Parloa and fellow participants.